Transform the way you support, engage and retain your customers

Your Zendesk Advanced Partner

Act XM is a trusted leader in building high-performing CX and EX ecosystems that enhance efficiency, scalability, customer satisfaction, and engagement. Our structured approach ensures Zendesk is seamlessly embedded into your operations, delivering measurable value from day one.

Customer experience management that is built for growth

Maximise the value of your Zendesk implementation with a clear technology roadmap designed for long-term success

By assessing your customer service automation and CX needs, we work with you to seamlessly integrate Zendesk into your operations, optimise helpdesk software workflows, and enhance customer support efficiency. With the right foundation in place, your organisation can confidently scale customer service, improve ticketing system software performance, and deliver exceptional omnichannel customer support that evolves with your business.

By acting as an extension of your team, we provide practical, human-centric solutions to:

• Ensure Zendesk integration aligns with your customer service strategy

• Enable seamless execution of CX initiatives with a structured, scalable customer service approach

• Maximise Zendesk ROI and long-term growth through workflow automation and continuous innovation.

Zendesk implementation made simple for better support

A successful Zendesk implementation enhances agent productivity, speeds up ticket resolution, and integrates smoothly with your existing customer service tools

With Act XM, your Zendesk deployment is structured, scalable, and built for long-term success. Our implementation process includes:

• Configuring ticketing workflows, automation rules, and AI-powered responses to boost efficiency

• Integrating Zendesk with CRMs, live chat, analytics tools, and knowledge bases for a seamless experience

• Defining agent roles, group assignments, and escalation paths to streamline customer support workflows

• Optimising automation & AI with triggers, macros, and AI chatbots to reduce manual effort and improve response times

• Training teams on best practices to maximise Zendesk’s automation capabilities

• Running test cases, refining workflows, and providing real-time support for a smooth launch.

Ongoing support to maximise your Zendesk implementation

As customer expectations and technology evolve, your Zendesk platform should too

Our ongoing advisory services help you continuously refine and optimise your setup to maintain efficiency, scalability, and customer satisfaction. Whether it’s fine-tuning automation, enhancing self-service options, or integrating new features, we work alongside your team to ensure long-term success.