Strengthen your CX & EX capabilities with certified Qualtrics training
Empower your team with the skills and knowledge needed to enhance your Customer Experience (CX), Employee Experience (EX) and Research programs. Our facilitator-led training modules offer hands-on, real-world training designed to strengthen your team’s platform proficiency and strategic impact.
Training modules designed to enhance your learning
Our training modules provide a dynamic and engaging learning experience, combining expert guidance with practical application to ensure your team gains the skills and confidence needed to drive impactful CX and EX programs. We leverage Qualtrics’ Basecamp Methodology to enhance learning in several ways:
Tailored learning paths
Choose from a carefully designed selection of modules or complete the full curriculum to build a well-rounded understanding of Qualtrics’ CX and EX suites.
Hands-on, real-world experiences
Gain practical expertise with real-world scenarios and applications, platform enablement, and structured challenges to deepen learning.
Collaborative approach
The methodology fosters stronger collaboration among team members, enhancing the learning experience through peer interaction and knowledge sharing.
Interactive sessions
Engage in discussions, ask questions, and collaborate with experienced facilitators who bring best practices to life.
Flexible training options to suite your training requirements
We offer both in-person and virtual training options, which consists of interactive presentations and hands-on practice, ensuring your team walks away with actionable skills.
Empower your team with Act XM’s expert-led training to elevate capability, drive impact, and maximise the value of your CX & EX programs and Research projects. Our approach combines the best of Qualtrics’ official training resources with tailored, facilitator-led sessions to ensure your team gains practical, applicable skills.
Delivery options:
- In-person training: 6-hour sessions per day
- Virtual training: 3-hour sessions per day
Contact our team for personalised guidance and pricing details
Choose the training module to suite your unique needs
Download CX Training Module
How to build a Customer Experience (CX) program in Qualtrics
Download EX Training Module
How to build an Employee Experience (EX) program in Qualtrics
Download Research Training Module
How to build
a research
project in Qualtrics
Why hundreds of organisations choose to partner with Act XM
At Act XM, we go beyond just program design and implementation—we become an extension of your team. Our dedicated experts seamlessly integrate into your organisation, providing specialised knowledge, tailored solutions, and industry best practices to elevate your programs.
With a 98% client renewal rate, we don’t just set you up for success—we ensure you continue to thrive. Our approach includes ongoing learning and development opportunities, expert-led content, and tailored support through webinars and advisory sessions. By strengthening internal capabilities and empowering your team, we help you drive long-term program success and maximize the value of the Qualtrics platform.
Take your experience management to the next level with Act XM’s comprehensive success packages. Get in touch today to find the right solution for your organisation.
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Trusted by leading Australian brands
At Act XM, we partner with leading organisations enhance customer focus, boost innovation, and build effective strategies. Our human-centred approach ensures exceptional customer and employee experiences, transforming their journeys and driving meaningful organisational results.
