Privacy Policy

Act XM is committed to complying with applicable privacy laws including the Privacy Act 1998 and has adopted this Privacy Policy to ensure we have standards and procedures in place to protect the Personal Information we collect about individuals that is necessary and incidental to:

a) Providing the system and services that we offer; and
b) The normal day-to-day operations of our business.

In this Privacy Policy, we, us or our means ACT-XM Pty Ltd ABN 89 622 264 019 (‘Act XM’). We work for people and organisations who ask us to help understand their market, customers and employees. This might include those who already provide you a product or a service or those who wish to do so (Provider).

What is personal information

In this policy, ‘Personal Information’ (PI) or ‘Personally Identifiable Information’ (PII) is information or opinion about an individual whose identity is apparent or can be reasonably ascertained from that information or opinion, or from that information or opinion and other information to which the organisation has or is likely to have access to.

What PI do we collect?

We collect and hold PI such as your name, age, gender, date of birth, phone or account number, email, postcode or home address or other demographic information.

We collect several types of information for our business operations, including but not limited to:

Information you provide to us. When you navigate our websites or contact us, we may request or you may choose to provide us with certain information. This may include information by which you may be personally identified (“personal information”), such as name, employer, e-mail address or telephone number, and records and copies of your correspondence with us. For security purposes, we may also collect personal information from you if you visit one of our offices.

Usage details, IP addresses and cookies. As you navigate through and interact with our websites, we may automatically collect certain information about your equipment, browsing actions and patterns using common internet technologies, such as cookies and Web beacons.

Email marketing. As a current or previous customer or user of our products or services, you may periodically receive emails from us containing details about features of the products you use and/or about similar products or services that we offer. Such processing may include the placing of beacons, or pixels, that let us know if you have opened our email and how long the email was open. We do this to see which emails are effective and which are not, so that we can improve our content and services. It helps us make sure that you are getting emails from us that you find useful and relevant.

General business-related information. We may also receive other personal information from or about you in the ordinary course of our business.

Why do we collect it?

We need your Personal Information to understand and help the Provider to understand your needs and preferences, to create or update our database(s) and/or the Provider’s database(s) and to otherwise manage your relationship with us or the Provider (Main Purposes).

If you do not provide us with your Personal Information we may not be able to carry out some or all of the Main Purposes.

How do we use your PI?

By submitting your Personal Information to us, you consent to us using it for the Main Purposes or any purpose that could be reasonably expected at the time your PI was collected. This might include analysing survey or interview results, communicating those results to the relevant Provider, managing your relationship with us or the relevant Provider, helping you to participate in Provider promotions or activities, understanding how you interact with us or the relevant Provider online or at other contact points, or doing some other thing that we are required or authorised to do by law. We may also use your Personal Information:

1. for any purpose disclosed to you in an information collection statement at the point where we collect your PI; or

2. for a purpose related to one of the Main Purposes.

Use of cookies and other mechanisms

As you navigate through and interact with our websites, we may automatically collect certain information about your equipment, browsing actions and patterns using common internet technologies, such as cookies and Web beacons. This may include details of your visits to our websites, including information about your connectivity, such as your IP address and browser information, location data, logs and other communication data, and the resources that you access and use on the websites. This information helps us to improve our websites and to deliver better and more personalised content and services by enabling us to estimate our audience size and usage patterns and recognise you when you return to our websites.

Who and what this policy applies to:

Data collected outside this site

We may hire third parties to collect data or may purchase data from third parties. This may include renting e-mail address lists for use in e-mail campaigns. To the extent that your personal information at this Site is augmented through such measures, we will provide the same security and management options as set forth herein for data collected within this Site.

Third-party links

The Site includes links to third-party sites, products, or services, and your access to these third-party sites, products, or services will result in the collection or sharing of your information. These third parties have separate and independent privacy policies. We are not responsible or liable for the content and activities of these linked sites, products, or services. The inclusion of these third-party sites, products, or services on our Site shall not be construed as an endorsement or representation regarding any third-party sites, products, or services. We encourage you to review the privacy policies of such third parties.

When personal information is used & disclosed

Protecting your personal information is important to us and we neither rent nor sell your personal information to anyone. We may disclose or transfer personal information that we collect or you provide as described in this Privacy and Security Statement, including:

To a buyer or other successor in the event of a merger, acquisition, restructuring, divestiture, reorganisation, dissolution or other sale or transfer of some or all of our assets.
To our subsidiaries, affiliates, agents, contractors, service providers and other third parties we use to support our business or collaborate with and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us.
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Business and other agreements that govern the sale or use of our products and services.
To protect the rights, property or security of Company, our employees, our users or others.
What disclosures will we make?

In general we will only disclose your PI for the Main Purposes. We may also disclose your PI in otherways with your consent or as required by law (including the Australian Privacy Law). If we are helping a particular Provider when we obtain your PI, we will not pass on your PI to any other Provider. We will not sell your PI. We are unlikely to disclose your PI to any person or entity outside Australia but will inform you if and when this is necessary.

Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure (such as identity an access management, password rotation, access control monitoring, and leading firewall technologies). Personal data provided to us in accordance with this policy will be encrypted in transit.

Is your PI confidential and secure?

Contacting us about privacy

You can access your PI subject to certain limitations under the Australian Privacy Law. In most cases, a summary of your PI is available without charge. We encourage you to contact us to update your PI to ensure it is current and complete. We will take reasonable steps to process your request.

To protect all PI held by us, we may require you to confirm your identity before access to your PI is granted. If necessary, reasonable costs may be charged to you in accessing your PI, subject always to the Australian Privacy Law.

Please contact us to access, update or change your PI held by us; or complain about a breach of the Australian Privacy Principles. We will review all queries and complaints received and will respond to each query/complaint upon due consideration (which may require further information from you).

Contacting individuals

From time to time, we may send an individual important notice, such as changes to our terms, conditions and policies. Since this information is important to the individual’s interaction with us, they may not opt out of receiving these communications.

Complaint procedure

If you have a complaint concerning the way we maintain the privacy of your personal information, please contact us as set out below. If we agree that your complaint is well founded, we will, in consultation with you take appropriate steps to rectify the concern. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Effective Date; Changes to Our Privacy Policy

It may be necessary for us to change our policy from time to time by publishing an amended version on our website. We encourage you to regularly check our site to ensure you are aware of our Privacy Policy. If you have any queries or wish to lodge a complaint, please contact info@actxm.com