by Junee Khuu | Feb 19, 2025 | Blog Post, Insights
Listen, Measure, Act: Feedback in Waste Management In the competitive waste management industry, customer loyalty is never guaranteed. With frequent contract reviews and short tenures, providers must act to retain clients. This blog highlights why customer feedback is...
by Junee Khuu | Nov 27, 2024 | Blog Post, Insights
Transform B2B customer experience into a competitive advantage Learn how to move from strategy to execution effectively. Build a compelling business case and secure buy-in. Overcome hurdles like engaging decision-makers and boosting response rates. 3 Read more...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
AI-Powered Text Analysis: unlocking sentiment, emotions, and actionable feedback Unlock valuable insights from unstructured customer feedback with AI-powered tools Enhance sentiment understanding, identify pain points, and drive data-informed decisions Save time,...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Improving digital customer experiences Streamlined program integration for maximum impact Enhanced dashboard visibility for data-driven decision making Actionable insights to drive and influence clinical practices. 3 Learn more The impact of measuring customer digital...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Mastering CX Metrics: essential strategies for business success Learn how to measure the three core elements of CX: Emotion, Effort, and Success. Explore CX metrics for Customer Care, Digital Experiences, and Journey-Based Experiences. Discover how to align CX metrics...
