by Junee Khuu | Jul 14, 2025 | Blog Post, Insights
To truly understand customer lifetime value, churn, and repeat behaviour, you must do more than listen. You must connect every signal. Today’s customers move fluidly between channels. They leave behind clues in every interaction: reviews, support conversations,...
by Junee Khuu | Jun 23, 2025 | Blog Post, Insights
CX that clicks. The channels, choices & moments that set brands apart. Customer expectations are evolving fast. To lead, not just keep up, organisations must go beyond tracking feedback. Today, delivering standout experiences means adapting quickly, connecting...
by Junee Khuu | Apr 7, 2025 | Blog Post, Insights
Transform your Customer Experience with Qualtrics automations Optimise your CX program with innovative workflows and integrations Address common CX hurdles with targeted automations Enhance personalised experiences, ensure data compliance, boost audience engagement,...
by Junee Khuu | Mar 21, 2025 | Blog Post, Insights
Leveraging CX for strategic growth in the Energy & Gas sector A strategic focus on Customer Experience (CX) helps Australian energy and gas companies navigate rising costs, regulatory shifts, and evolving customer needs. CX-driven insights enhance service...
by Junee Khuu | Feb 25, 2025 | Blog Post, Insights
Actionable insights for Local Government CX Act XM’s Local Government CX Benchmark Study provides data-driven insights from key council service interactions to help decision-makers enhance citizen satisfaction through improved service efficiency, transparency, and...
