by Junee Khuu | Jul 31, 2025 | Blog Post, Our Work
Banking on trust: How Bank First transformed its CX and enabled co-creation with its members Robust feedback system across key channels to consistently listen to and measure member experiences at every touchpoint Integrated ticketing and real-time feedback, helping...
by Junee Khuu | May 12, 2025 | Blog Post, Our Work
Automated feedback across Leasexpress’ lease lifecycle Stronger online reputation via embedded Google Review prompts Faster sales cycles through automated feedback and digital document signing Deeper customer insights from an opt-in community panel. 3 Read full...
by Junee Khuu | Feb 26, 2025 | Blog Post, Our Work
Digital transformation of Australian Dental Council’s monitoring program Automated processes save time and effort in data collection and analysis Standardised submissions reduce errors, providing more reliable insights Improved reporting accuracy supports...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Compass’ automated Closed-Loop System Reduced average customer response times to under 72 hours Increased customer survey completion rates 85% customer follow-up contact rate. 3 Read full story The challenges Compass Group are one of Australia’s largest food and...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Sydney Catholic Schools’ athletics program visibility Increased operational efficiency through simplified data collection analysis Enhanced overall experiences for athletes and students Proactively address potential risks and maintain a safe environment. 3 Read...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Vision Australia’s client responsiveness and standards development Enhanced platform capabilities improve efficiency by automating processes and streamlining data integration across operations Advanced analytics help identify key themes and convert them into...
