by Junee Khuu | Nov 27, 2024 | Blog Post, Insights
Transform B2B customer experience into a competitive advantage Learn how to move from strategy to execution effectively. Build a compelling business case and secure buy-in. Overcome hurdles like engaging decision-makers and boosting response rates. 3 Read more...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
AI-Powered Text Analysis: unlocking sentiment, emotions, and actionable feedback Unlock valuable insights from unstructured customer feedback with AI-powered tools Enhance sentiment understanding, identify pain points, and drive data-informed decisions Save time,...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Improving digital customer experiences Streamlined program integration for maximum impact Enhanced dashboard visibility for data-driven decision making Actionable insights to drive and influence clinical practices. 3 Learn more The impact of measuring customer digital...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Mastering CX Metrics: essential strategies for business success Learn how to measure the three core elements of CX: Emotion, Effort, and Success. Explore CX metrics for Customer Care, Digital Experiences, and Journey-Based Experiences. Discover how to align CX metrics...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Engaging dashboards: the art of data storytelling Build dashboards that resonate by tailoring them to meet the specific needs of your audience Design dashboards with a clear purpose that aligns with the goals of your intended users Highlight the most important data to...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Master Survey Success: 7 steps to better survey design Discover how clear wording, strategic question order, and respondent experience can boost survey accuracy and insights Avoid common pitfalls like respondent fatigue and poor data quality with proven design...
