by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Mastering CX Metrics: essential strategies for business success Learn how to measure the three core elements of CX: Emotion, Effort, and Success. Explore CX metrics for Customer Care, Digital Experiences, and Journey-Based Experiences. Discover how to align CX metrics...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Engaging dashboards: the art of data storytelling Build dashboards that resonate by tailoring them to meet the specific needs of your audience Design dashboards with a clear purpose that aligns with the goals of your intended users Highlight the most important data to...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Compass’ automated Closed-Loop System Reduced average customer response times to under 72 hours Increased customer survey completion rates 85% customer follow-up contact rate. 3 Read full story The challenges Compass Group are one of Australia’s largest food and...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Sydney Catholic Schools’ athletics program visibility Increased operational efficiency through simplified data collection analysis Enhanced overall experiences for athletes and students Proactively address potential risks and maintain a safe environment. 3 Read...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Vision Australia’s client responsiveness and standards development Enhanced platform capabilities improve efficiency by automating processes and streamlining data integration across operations Advanced analytics help identify key themes and convert them into...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Master Survey Success: 7 steps to better survey design Discover how clear wording, strategic question order, and respondent experience can boost survey accuracy and insights Avoid common pitfalls like respondent fatigue and poor data quality with proven design...
