by Junee Khuu | Feb 26, 2025 | Blog Post, Our Work
Digital transformation of Australian Dental Council’s monitoring program Automated processes save time and effort in data collection and analysis Standardised submissions reduce errors, providing more reliable insights Improved reporting accuracy supports...
by Junee Khuu | Feb 25, 2025 | Blog Post, Insights
Actionable insights for Local Government CX Act XM’s Local Government CX Benchmark Study provides data-driven insights from key council service interactions to help decision-makers enhance citizen satisfaction through improved service efficiency, transparency, and...
by Junee Khuu | Feb 19, 2025 | Blog Post, Insights
Listen, Measure, Act: Feedback in Waste Management In the competitive waste management industry, customer loyalty is never guaranteed. With frequent contract reviews and short tenures, providers must act to retain clients. This blog highlights why customer feedback is...
by Junee Khuu | Nov 27, 2024 | Blog Post, Insights
Transform B2B customer experience into a competitive advantage Learn how to move from strategy to execution effectively. Build a compelling business case and secure buy-in. Overcome hurdles like engaging decision-makers and boosting response rates. 3 Read more...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
AI-Powered Text Analysis: unlocking sentiment, emotions, and actionable feedback Unlock valuable insights from unstructured customer feedback with AI-powered tools Enhance sentiment understanding, identify pain points, and drive data-informed decisions Save time,...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Improving digital customer experiences Streamlined program integration for maximum impact Enhanced dashboard visibility for data-driven decision making Actionable insights to drive and influence clinical practices. 3 Learn more The impact of measuring customer digital...
