by Junee Khuu | Jul 31, 2025 | Blog Post, Our Work
Banking on trust: How Bank First transformed its CX and enabled co-creation with its members Robust feedback system across key channels to consistently listen to and measure member experiences at every touchpoint Integrated ticketing and real-time feedback, helping...
by Junee Khuu | Jul 14, 2025 | Blog Post, Insights
To truly understand customer lifetime value, churn, and repeat behaviour, you must do more than listen. You must connect every signal. Today’s customers move fluidly between channels. They leave behind clues in every interaction: reviews, support conversations,...
by Junee Khuu | Jun 23, 2025 | Blog Post, Insights
CX that clicks. The channels, choices & moments that set brands apart. Customer expectations are evolving fast. To lead, not just keep up, organisations must go beyond tracking feedback. Today, delivering standout experiences means adapting quickly, connecting...
by Junee Khuu | May 12, 2025 | Blog Post, Our Work
Automated feedback across Leasexpress’ lease lifecycle Stronger online reputation via embedded Google Review prompts Faster sales cycles through automated feedback and digital document signing Deeper customer insights from an opt-in community panel. 3 Read full...
by Junee Khuu | Apr 7, 2025 | Blog Post, Insights
Transform your Customer Experience with Qualtrics automations Optimise your CX program with innovative workflows and integrations Address common CX hurdles with targeted automations Enhance personalised experiences, ensure data compliance, boost audience engagement,...
by Junee Khuu | Mar 21, 2025 | Blog Post, Insights
Leveraging CX for strategic growth in the Energy & Gas sector A strategic focus on Customer Experience (CX) helps Australian energy and gas companies navigate rising costs, regulatory shifts, and evolving customer needs. CX-driven insights enhance service...
