Enhance your Experience Management program with our learning resources
We offer resources to help you maximise your investment in your experience management program. Whether you want to improve your skills, explore new ideas, or learn about our services, our learning resources can assist you in continuously learning and achieving your goals.
Digital Experience
Latest feature: Improving digital experiences
In this webinar, we explore the importance of measuring digital experiences to gain a comprehensive understanding of your customer journey. Learn how tracking customer interactions across all digital touchpoints can enhance your customers’ experiences. You’ll discover the various types of intercepts, innovative strategies, contact rules, and relevant metrics, and find out how to implement these digital intercepts using the Qualtrics platform.
More learning resources
Oxfam Australia
See how Oxfam boosted supporter satisfaction and loyalty while minimising effort with a formal program.
SYC Australia
Explore SYC’s evidence-based ‘Readiness Assessment’ that identifies apprentice challenges and delivers tailored solutions.
Allergy & Anaphylaxis Australia
Discover how clearer dashboards helped Allergy & Anaphylaxis Australia improve program integration and clinical outcomes.
Brand Tracking
Monitor brand performance to understand your audience and optimise for awareness, consideration, and purchase intent.