Enhance your Experience Management program with our learning resources
We offer resources to help you maximise your investment in your experience management program. Whether you want to improve your skills, explore new ideas, or learn about our services, our learning resources can assist you in continuously learning and achieving your goals.
Digital Experience
Latest feature: Improving digital experiences
In this webinar, we explore the importance of measuring digital experiences to gain a comprehensive understanding of your customer journey. Learn how tracking customer interactions across all digital touchpoints can enhance your customers’ experiences. You’ll discover the various types of intercepts, innovative strategies, contact rules, and relevant metrics, and find out how to implement these digital intercepts using the Qualtrics platform.
More learning resources
Mastering CX Metrics
Measure and align CX metrics like Emotion, Effort, and Success to enhance customer care and brand strategy.
Engaging Dashboards
Design dashboards that transform data into actionable insights and drive meaningful stakeholder action.
Compass Group
Discover how Compass’ automated follow-ups, reduced response times to under 72 hours, and achieved an 85% contact rate.
Sydney Catholic Schools
Learn how Sydney Catholic Schools streamlined data collection and enhanced experiences for students and their staff.
Vision Australia
Learn how Vision Australia enhanced CX by focusing on specific customer journey touchpoints for deeper insights.
Survey Design Best Practice
Create impactful surveys with clear wording, smart design, and respondent-friendly experiences to ensure data quality.