by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
AI-Powered Text Analysis: unlocking sentiment, emotions, and actionable feedback Unlock valuable insights from unstructured customer feedback with AI-powered tools Enhance sentiment understanding, identify pain points, and drive data-informed decisions Save time,...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Improving digital customer experiences Streamlined program integration for maximum impact Enhanced dashboard visibility for data-driven decision making Actionable insights to drive and influence clinical practices. 3 Learn more The impact of measuring customer digital...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Mastering CX Metrics: essential strategies for business success Learn how to measure the three core elements of CX: Emotion, Effort, and Success. Explore CX metrics for Customer Care, Digital Experiences, and Journey-Based Experiences. Discover how to align CX metrics...
by Junee Khuu | Nov 21, 2024 | Blog Post, Insights
Engaging dashboards: the art of data storytelling Build dashboards that resonate by tailoring them to meet the specific needs of your audience Design dashboards with a clear purpose that aligns with the goals of your intended users Highlight the most important data to...
by Junee Khuu | Nov 21, 2024 | Blog Post, Our Work
Compass’ automated Closed-Loop System Reduced average customer response times to under 72 hours Increased customer survey completion rates 85% customer follow-up contact rate. 3 Read full story The challenges Compass Group are one of Australia’s largest food and...
