by Junee Khuu | Mar 21, 2025 | Blog Post, Insights
Leveraging CX for strategic growth in the Energy & Gas sector A strategic focus on Customer Experience (CX) helps Australian energy and gas companies navigate rising costs, regulatory shifts, and evolving customer needs. CX-driven insights enhance service...
by Junee Khuu | Feb 26, 2025 | Blog Post, Our Work
Digital transformation of Australian Dental Council’s monitoring program Automated processes save time and effort in data collection and analysis Standardised submissions reduce errors, providing more reliable insights Improved reporting accuracy supports...
by Junee Khuu | Feb 25, 2025 | Blog Post, Insights
Actionable insights for Local Government CX Act XM’s Local Government CX Benchmark Study provides data-driven insights from key council service interactions to help decision-makers enhance citizen satisfaction through improved service efficiency, transparency, and...
by Junee Khuu | Feb 19, 2025 | Blog Post, Insights
Listen, Measure, Act: Feedback in Waste Management In the competitive waste management industry, customer loyalty is never guaranteed. With frequent contract reviews and short tenures, providers must act to retain clients. This blog highlights why customer feedback is...
by Junee Khuu | Nov 27, 2024 | Blog Post, Insights
Transform B2B customer experience into a competitive advantage Learn how to move from strategy to execution effectively. Build a compelling business case and secure buy-in. Overcome hurdles like engaging decision-makers and boosting response rates. 3 Read more...
