Digital transformation of Australian Dental Council’s monitoring program
- Automated processes save time and effort in data collection and analysis
- Standardised submissions reduce errors, providing more reliable insights
- Improved reporting accuracy supports innovation in education standards.
Read full story
The challenges
The Australian Dental Council (ADC) plays a pivotal role in safeguarding public health by ensuring dental practitioners in Australia meet rigorous professional standards. A key aspect of this responsibility involves the annual monitoring of accredited dental programs to maintain high educational standards. Historically, this process was manual and cumbersome, relying on varied data submissions from practitioners, often in the form of excel spreadsheets. This approach not only made data collection and analysis labour-intensive but also increased the potential for errors.
Variations in data formats made standardisation challenging, requiring significant effort in validation and analysis. Managing the process manually was time-intensive, and with multiple stakeholders involved in assessments, coordination could sometimes be complex. While this approach served its purpose, it presented opportunities for improvement.
Recognising the need for a more efficient and streamlined solution, the ADC explored various options, including data cleaning services. Ultimately, they selected Qualtrics for its comprehensive data insights capabilities and partnered with Act XM, to develop a sophisticated and effective solution tailored to the ADC’s specific requirements.
The solution
Act XM collaborated closely with the ADC to develop a bespoke digital program within Qualtrics, addressing the unique challenges of their annual monitoring program.
Key features of the solution included:
- Advanced survey settings: Features such as visible timeframes, progress tracking, and a save function allowed multiple stakeholders to contribute to their relevant sections, improving completion rates.
- Automated dashboards: Role-based dashboards provided real-time insights, enabling senior management to make informed decisions promptly.
- Comprehensive end-of-assessment reports: Participants received detailed summaries of their responses, facilitating transparency and easy record-keeping.
The impact
Act XM’s expertise and collaborative approach were instrumental in the successful digital transformation of the ADC’s annual monitoring program. By understanding the ADC’s unique challenges and delivering a tailored solution, we not only improved operational efficiency but also set the stage for ongoing innovation in maintaining dental education standards across Australia.
- Enhanced efficiency: Automation reduced the time and effort required for data collection and analysis.
- Improved data accuracy: Standardised submissions minimised errors, leading to more reliable insights.
- Positive stakeholder feedback: The Committee praised the clear and comparative data presentations, which streamlined their evaluation processes.
- Strategic planning: With a robust system in place, the ADC is now exploring additional Qualtrics functionalities, such as Text iQ for sentiment analysis and enhanced survey definitions, to further refine their processes.
If you’re looking to improve customer experiences while enhancing data collection efficiency and accuracy, connect with our team today
Customer success stories
Leasexpress
Read how Leasexpress’ automated feedback program at critical customer lifecycle stages led to strategic business decisions.
Compass Group
Discover how Compass’ automated follow-ups, reduced response times to under 72 hours, and achieved an 85% contact rate.
Sydney Catholic Schools
Learn how Sydney Catholic Schools streamlined data collection and enhanced experiences for students and their staff.
Vision Australia
Learn how Vision Australia enhanced CX by focusing on specific customer journey touchpoints for deeper insights.
Oxfam Australia
See how Oxfam boosted supporter satisfaction and loyalty while minimising effort with a formal program.
SYC Australia
Explore SYC’s evidence-based ‘Readiness Assessment’ that identifies apprentice challenges and delivers tailored solutions.
Allergy & Anaphylaxis Australia
Discover how clearer dashboards helped Allergy & Anaphylaxis Australia improve program integration and clinical outcomes.