Allergy and Anaphylaxis Australia
- Streamlined program integration for maximum impact
- Enhanced dashboard visibility for data-driven decision making
- Actionable insights to drive and influence clinical practices.
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The challenges
To ensure the effectiveness of their services, A&AA gathers key insights from an impressive 80% of their customers. Recognising the need for a robust platform to facilitate these surveys, A&AA sought out Qualtrics. However, they encountered difficulties in implementing the platform effectively, including internal challenges due to a lack of expertise and the urgency to integrate it quickly.
That’s when A&AA turned to Qualtrics for advice on salvaging their program, and Qualtrics suggested partnering with our dedicated team at Act XM to pave the way for success.
The solution
Act XM presented A&AA with a range of effective solutions to address their challenges. One notable solution was the development of dashboards that not only functioned per design, but were delivered at a cost effective fee compared to A&AA’s previous attempts. This breakthrough allowed A&AA to visualise and interpret their survey data efficiently and gain valuable insights, turning their initial feelings of failure around.
Crucially, A&AA felt listened to and truly understood on their needs and objectives. With our deep understanding of both Qualtrics and survey methodologies, we expertly crafted surveys with the right questions, thoughtful design, and high-quality response options. We ensured a consistent brand experience across different surveys, in different channels, enabling A&AA to deliver a cohesive customer experience across various channels.
By partnering with Act XM, A&AA unlocked a wealth of expertise and experienced a remarkable turnaround in their program, benefiting from tailored solutions, streamlined processes, and considerable cost savings.
The impact
With the help of Act XM, A&AA are closer to their goal of building scale to their services and to influence practices within the allergy management space. The program of work has empowered A&AA to make informed decisions, enhance their services, and have a greater impact on the lives of individuals managing allergic diseases.
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